Support Policy

Thank you for purchasing one of our premium themes. In order that you get the most out of our support forum and make your experience better, we’d like to advise you to read through the support policy on this page.

Why we provide support

Support is not compulsory for Envato authors, but we’re providing it for FREE as a good will gesture in order for you to get the most out of our premium themes.

Before asking questions

Before asking questions within the support forums, please be sure that you have read the Help documentation which came packaged with your download. The documentation covers installation, usage, and source.

Additionally, you may also use the search feature on our Forum to look up for possibly similar questions that you have in mind.

What we support

Support covers getting setup, using features and general bugs/issues with our themes/plugins. If you require helps that are not within this scope, such as on how to use default Joomla functionality itself then we’d likely redirect you to external articles or support forums instead.

Customizations and 3rd Party Plugins

Support does not cover customizations and 3rd party plugins unless otherwise explicitly stated in the item description or documentation.

Support time

We are usually online around 20:00-22:00 GMT+8 Days work, but sometimes we are not able to online without explain the reasons.

Please note we not offer quick support/respond and we ask you to be patient during these times.

Thanks again for purchasing our themes, and see you in the forum!

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